Delete Your Account

Applies to the STL Transportation app and the STL Transportation Driver app · Updated September 4, 2026

You can delete your account and its data at any time. The fastest way is from inside the app; you can also email us and we will do it for you.

Option 1 — Delete it in the app

Open the STL Transportation app and sign in.
Tap Settings.
Tap Delete my account.
Confirm. Your account is deleted right away and you are signed out.

Option 2 — Ask us to delete it

Email info@stltaxicabs.com from the email address on the account, with the subject "Delete my STL Transportation app account." We will confirm your identity and complete the deletion within 30 days, and email you when it is done.

Email us to delete my account

Drivers: your account is managed by our dispatch office. Contact dispatch or email the address above and we will remove it.

What gets deleted

Deleted	Kept, and why
Your name, email address, and phone number Your sign-in credentials Your push notification token Your links to students — you immediately stop seeing any student, vehicle, or trip Your messages to and from dispatch	The student's transportation record. It belongs to the school district, not to us, and we are not permitted to delete it. The record of when a student boarded and left a vehicle. This is a safety record we are required to keep. Incident records, where one exists, for the retention period our district contracts and insurance require.

Deleting your app account does not cancel your child's transportation. It only removes your access to the app. To change or stop your child's transportation service, contact your school district or call our office.

Timing

In-app deletion takes effect immediately. Emailed requests are completed within 30 days. Backup copies held by our infrastructure provider are overwritten on their normal rotation, within 90 days.

Changed your mind?

Deletion is permanent — we cannot restore a deleted account. You are welcome to create a new account afterward, but our dispatch office will need to link your student to it again.

Questions

Email info@stltaxicabs.com or visit stltaxicabs.com. See also our Privacy Policy.